Rimini Street, Inc., a provider of enterprise software products and services has announced that Yarra Valley Water switched to Rimini Street support for its entire Oracle software portfolio, which includes Oracle Database, Oracle Middleware and Oracle Utilities Customer Care and Billing applications.
Yarra Valley Water manages more than AUD$5 billion worth of infrastructure and assets, supporting more than two million people and 58,000 businesses with water and sanitation services. As part of its five-year regulatory cycle, the organisation began a digital transformation journey that includes upgrading and enhancing its aging systems. The organization committed to successfully executing their digital transformation – and deliver more value to customers – without impacting customer bills.
Yarra Valley Water’s Head of ICT Operations, Sandra Sanderson said: “Our work is highly regulated by the Victorian Government, and we have a responsibility to ensure we contain costs and deliver on the commitments we make in our five-year plan. Naturally, the Government has shown a keen interest in our digital transformation strategy and how it will impact their constituents, so we needed to find a way to upgrade our operations – and digitally transform – without impacting our service and without increasing customer bills.”
Rimini Street presented Yarra Valley Water with an opportunity to reduce cost whilst maintaining (and enhancing) existing service levels. The move aligns with the organization’s transformation goals and cost containment strategy by ensuring that technology spend is prudent and focused in areas that provide the greatest value. With enhanced service quality and a significant reduction in annual support fees, the savings not only fuel the utility’s digital transformation agenda, but also ensure its ability to continue delivering on its commitment to keep bills flat for customers, in compliance with its regulatory obligations.
“We already see significant value from the switch to Rimini Street,” said Sanderson. “They even stepped up prior to the full transition to help with an outage, getting us back up and running quickly. Rimini Street is the definition of ‘peace of mind’ – proving to be a genuine partner that can deliver 24/7/365 service, particularly in a time of crisis.”
Rimini Street’s Group Vice President and Regional General Manager, Oceania, Daniel Benad said: “We are pleased to partner with Yarra Valley Water to help them achieve their long-term customer experience and digital transformation goals. As a trusted partner, our goal is to enable our clients to rely on our support team with absolute confidence, allowing them to turn their focus to other business priorities, such as digital transformation, customer innovation, cost containment and compliance activities – all under the umbrella of faster, broader and higher quality support.”
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