Idrica, an international company that specialises in providing services and solutions across the water industry, is about to digitally transform the entire billing process for drinking water and sewerage services in the Libertad region, on the northern coast of Peru. It will be implementing its latest-generation software to streamline the billing and collection services used by Sedalib, a utility that serves more than 200,000 customers.
The purpose of the contract, awarded to the Spanish company by public tender, is to streamline, automate and standardise the reading, billing, collection and customer service system, reinforcing control over this entire process. The contract includes software licensing and implementation, as well as ongoing maintenance, upgrades and support provided by Idrica. The technology is expected to be implemented over the next 12 months.
Idrica’s Operations Manager for southern Latin America, Rafael Plaza said: “The GoAigua Billing and Customer modules interact throughout the water cycle, enabling integration with other business systems, such as administration and operations, which Sedalib plans to modernize through digital transformation.”
Idrica recently implemented this technological solution in the Public Water Company (EPA) in Ecuador, which, together with other developments, led to an 80% drop in customer billing incidents, a 20% reduction in the costs of reading, billing and collection processes, and a significant decrease in non-revenue water. It also improved billing and collection by over 50%.
This contract represents the first deployment of GoAigua Billing and Customers in the country. The company’s COO, Francisco Salguero said: “This is boosting business, together with the introduction of other GoAigua technological modules, such as those aimed at monitoring drinking water networks for the early detection of leaks, which will contribute significantly to the Loss Reduction Plan, and the integration, management and advanced data analysis obtained from meter readings in another project being developed for the Piura public water utility.” In Peru, the supervision of water resources, the entire water cycle and the environment are major issues.
Idrica’s incursion into Peru is part of its Latin America internationalisation plan. The Spanish company recently opened an office in Colombia, where it is already involved in water management in six municipalities in the Atlántico department.
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