Average household water and sewerage bills in England and Wales are set to fall by around £2 (0.6%) in 2021/22 with bills falling from £410 to £408, although there will be variations from company to company. Customers will continue to pay little more than £1 a day for drinking water, sewerage services and protection of the environment. After inflation, average bills are around the same level that they were a decade ago. Full details about the new average bills can be found on the Discover Water website.
The news comes as water companies continue to offer additional assistance to customers during the Covid-19 pandemic, with more than 1 million customers receiving reduced bills and more than 90,000 customers given payment breaks. By 2025, the number of customers receiving help to pay their bills is set to rise to at least 1.4 million.
Each water company provides its own support scheme, and some also run or assist charities which provide additional help. Help available includes the WaterSure scheme, which enables water companies to cap bills for low-income customers who use a lot of water for essential family or health reasons.
Water UK Chief Executive, Christine McGourty said: “Water companies are committed to giving customers good value for money and ensuring that anyone who needs help with their bills gets it. It’s been a difficult year for so many people, and water companies throughout have been actively seeking out customers who might benefit from extra support while continuing to deliver world class services and investing for the future. I would urge anyone who’s concerned about their bill to get in touch with their water company to see what help is available.”
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