To improve resource management and the speed with which it mobilises crews, Pennsylvania American Water will implement the Software-as-a-Service ARCOS Callout® and Scheduling solution for its field service representatives, first responders and utility workers.
Pennsylvania American Water, a subsidiary of American Water, joins Tennessee American Water in choosing the ARCOS solution.
Pennsylvania American Water’s Senior Manager for Operations, Southwestern Pennsylvania, Jake Gentile said: “Among the key drivers for choosing ARCOS is the software’s ability to make it efficient for us to pinpoint available crews in an emergency. The ARCOS system will automatically mirror callout procedures and help us quickly mobilize our response.”
The ARCOS Callout and Scheduling solution helps utility managers act on emergencies by automatically locating and alerting available crews to respond to water main breaks, shut off meters, or handle other emergent issues.
Do you have an article to share? Click here to submit or if you’d like to subscribe to our weekly newsletter, click here.
